Hi there.
My name is Henry Schildbach. I am a Technical Trainer based out of “urban” Alaska. I sit on the SCTE Alaska chapter board, and hold SCTE BPI, BPT, and BDS certifications. My background includes triple and quad-play ISP experence, including being the single point of escalation for all services for multiple communities. This experence allowed me to pivot from the field to the classroom, where I currently reside.
I work with internal and external clients to bring training from an idea, through design and development, into facilitation to a wide variety of end users. This training is highly technical, covering company specific systems as well as industry standards with a high degree of precision required.
I was the single point of contact and escalation for cable TV, cellular, and internet services spanning two islands and several thousand potental customers. This work was performed at all hours of the day, including responding to after-hours outages, line down emergencies, and business escalations. This work included basic instilation tasks at a customers premise, as well as complex IP, RF, terresterial and subsea fiberoptic, cellular, and microwave troubleshooting
I performed advanced instillation, troubleshooting, and complex projects for a quad-play ISP in a highly challenging enviroment. This work was performed with glowing customer, management, and leadership reviews.
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Safety incidents
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250+ Technicians trained yearly
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100+ Projects finished without issue
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Cups of coffee a day